Homeowner Care | Avalon Master Builder
Family moving into a comfortable, sustainable home

Homeowner Care

From purchase to possession and beyond – we’re here for you.

Committed to Customer Experience

We are committed to our homeowners from the moment they first contact us to long after they move into their new homes. You can contact us anytime to answer any questions you might have about the operation of your new home.

Service Requests

We set two milestones in the first year with your new townhome to service your home: 1 month and 13 months. We always recommend keeping a copy of our service forms so you can note any items of concern as they occur between these milestones. This way, once your service milestone is reached, you will have a list ready to send to our Customer Experience Manager.

Emergency Contacts


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Alberta New Home Warranty Program

We are proud to be a committed member of the Alberta New Home Warranty Program (ANHWP). Through ANHWP, Avalon townhome purchasers are protected with:

Unit Protection

  • One year Workmanship and Material warranty including defects in items such as flooring and fixtures
  • Two year warranty on Delivery and Distribution systems including heating, electrical, and plumbing systems within the unit

Common Property

  • Five year warranty on the Building Envelope (the outer shell of the building)
  • Ten year warranty on structural defects